Our Services
IT Services Built Around
Your Business.
From planning and network design to day-to-day support, CTG helps Fort Wayne businesses manage the technology they rely on.
High-level IT consulting aligned to your business operations and growth goals.
Foundational infrastructure and security services every business needs.
Day-to-day tools, communication, and emergency response.
Business Process & IT Strategy
Most IT relationships start with support. The best ones evolve into something more valuable: a strategic partnership where technology decisions are aligned with your actual business operations.
CTG doesn't just keep your systems running — we help you understand whether those systems are working for your business or against it. We audit your software spend, streamline your workflows, and help you make smart capital decisions about your IT investments. When you're ready to implement a CRM, ERP module, or any major business system, we sit at the intersection of business process design and IT architecture to ensure the rollout actually serves your operations — not the other way around.
- IT spend & software audits
- CRM & ERP implementation consulting
- Business process design alignment
- Technology roadmap planning
- Vendor selection & negotiation
- ROI-driven IT recommendations
Managed IT / Support Plans
Stop waiting for things to break. CTG's managed IT plans give your business proactive monitoring, regular maintenance, and dedicated IT leadership — all for a predictable monthly cost.
We become your outsourced IT department. That means handling help desk tickets, managing your network, keeping your software updated, running security patches, and planning for your technology future. Our plans are designed for small businesses that need enterprise-level support without the enterprise price tag.
- 24/7 system monitoring & alerting
- Regular patching & updates
- Help desk with direct owner access
- Quarterly IT health assessments
- Technology roadmap planning
- Vendor management & coordination
Network & Firewall Design
A poorly designed network is a liability — slow, insecure, and impossible to troubleshoot. CTG designs and implements networks built for reliability, security, and the specific demands of your business operations.
As a Sophos Certified Partner, we specialize in deploying Sophos XGS next-generation firewalls alongside properly segmented, documented network infrastructure. Whether you're building a new office, expanding to multiple locations, or replacing aging equipment, we design the network around your business needs — not a generic template.
- Sophos XGS next-gen firewall deployment
- Network segmentation & VLAN design
- Multi-site & branch connectivity
- VPN & secure remote access
- Wireless network design (Aruba/Cisco)
- Network documentation & diagrams
Server Management & Infrastructure
Your servers are the backbone of your business. CTG manages your Windows and Linux server environments with proactive monitoring, regular backups, and disaster-resilient architecture.
Whether you run on-premises servers, cloud infrastructure, or a hybrid setup, we handle the full lifecycle — from initial deployment and configuration to ongoing maintenance and eventual migration. Our Scale Computing partnership delivers hyperconverged infrastructure solutions that are both affordable and enterprise-grade.
- Windows Server management, upgrades & migrations
- ESXi & Scale Computing HC3 virtualization
- Backup & disaster recovery (BCDR)
- Active Directory & Group Policy
- iSCSI & storage network management
- Server migrations & upgrades
Email Fraud & Phishing Response
Business email compromise and phishing attacks are among the most damaging — and most common — threats facing small businesses today. CTG provides both immediate incident response and long-term preventative measures to protect your organization.
When a phishing attack or financial fraud event occurs, speed is critical. We help you lock down your environment fast — resetting credentials, auditing mail rules, identifying compromised accounts, and stopping lateral spread. Once the immediate threat is contained, we work with you to implement layered email security controls that dramatically reduce your exposure going forward: MFA enforcement, email authentication protocols (SPF, DKIM, DMARC), advanced spam filtering, and user awareness training.
- Incident response & environment lockdown
- Compromised account audit & credential reset
- Mail rule & forwarding rule inspection
- Multi-factor authentication enforcement
- SPF, DKIM & DMARC configuration
- Advanced email filtering & anti-phishing
- Financial fraud containment guidance
- Ongoing user awareness & phishing simulation
Cybersecurity & Endpoint Protection
Small businesses are among the most targeted victims of ransomware and cybercrime — not because they're high-value, but because they're often unprotected. CTG builds layered security that helps reduce the risk of threats reaching your data.
We take a defense-in-depth approach using the industry's leading security platforms: Sophos (our certified partner platform), Webroot, SentinelOne, and BitDefender. We match the right tool to your environment and budget. We also provide cloud backup on AWS storage to strengthen your recovery options after an incident.
- Sophos, Webroot, SentinelOne, BitDefender endpoint security
- AWS-backed cloud backup for PCs & servers
- Sophos XGS firewall & threat protection
- Email security & phishing protection
- HIPAA & PCI compliance consulting
- Ransomware mitigation & incident response
Structured Cabling
Every reliable network starts with solid cabling. CTG designs and installs professional structured cabling (Cat5e, Cat6, Cat6a) for data, voice, security, and audio/video — built to spec and built to last.
From new office buildouts to retrofitting existing spaces, we handle structured data drops, fiber optic runs, coaxial cabling for security cameras, and alarm wiring. Our installations are clean, properly labeled, documented, and tested. Sloppy cabling creates hidden problems — ours creates a foundation your business can grow on.
- Cat5e / Cat6 / Cat6a structured cabling
- Fiber optic installation & termination
- Security camera cabling
- Alarm & access control wiring
- Patch panel & rack buildouts
- Cable testing, labeling & documentation
Remote Tech Support
Most IT issues don't require someone physically at your office. Our secure remote support gets your team back to work faster — without an on-site visit for many common issues.
Using ConnectWise ScreenConnect, we securely connect to your computers to troubleshoot software issues, configure settings, resolve connectivity problems, and handle most day-to-day technical issues remotely. Remote support can remove travel time for many common issues.
- Encrypted ScreenConnect remote access
- Quick response for common issues
- Software installation & configuration
- Printer & peripheral troubleshooting
- Email and connectivity issues
- User walk-throughs & training
VoIP / UCaaS Phone Systems
Modernize your business phone system. CTG deploys modern Voice over IP and Unified Communications solutions that support flexible calling and work across locations.
We design, deploy, and manage business phone systems using 3CX and carrier-grade SIP trunking. Features like auto-attendant, call routing, voicemail-to-email, and mobile apps come standard. Whether you need a simple setup or a multi-site deployment, we build it right and keep it running.
- Cloud-hosted & on-premises 3CX
- Auto-attendant & call routing
- Mobile app integration
- Voicemail-to-email
- Multi-site deployment
- Carrier-grade SIP via Telnyx/Bandwidth
Camera & Physical Security Systems
Protect your property, employees, and assets with enterprise-grade surveillance systems. CTG handles design, installation, and management, including remote viewing setup.
We install and manage commercial camera systems for businesses of all sizes, including NVR setup, remote viewing apps, and access control integration (Isonas, HID, ZKAccess). We handle the full scope — cabling, mounting, configuration, and training.
- HD commercial camera systems
- NVR setup & configuration
- Remote viewing & mobile access
- Access control integration (Isonas/HID/ZKAccess)
- Professional installation & cabling
- Ongoing maintenance & support
Mobile Device Management
Your team works from phones and tablets more than ever. CTG secures and manages those devices so company data stays protected no matter where work happens.
Our MDM solutions let you enforce security policies, deploy apps, manage updates, and remotely wipe lost or stolen devices. We support both company-issued and BYOD environments with policies that balance security and usability.
- Device enrollment & provisioning
- Security policy enforcement
- Remote wipe capabilities
- App deployment & management
- BYOD policy implementation
- Compliance monitoring
Emergency / Break-Fix Service
When an IT issue disrupts work, CTG can help diagnose the problem and plan a practical path to recovery.
Not every business needs a full managed plan — and not every problem can wait. Our break/fix service is available for urgent issues. We diagnose, explain your options, and fix it efficiently. No long-term contract required.
- Rapid on-call response
- On-site & remote troubleshooting
- Hardware diagnosis & repair
- Network & connectivity restoration
- Data recovery assistance
- No long-term contract required
